Terms of service
Terms of Service
Last updated: 8 July 2026
OVERVIEW
This website is operated by BOBO OILS Pty Ltd. Throughout the site, the terms “we”, “us” and “our” refer to BOBO OILS Pty Ltd. BOBO OILS Pty Ltd offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our website and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Service, including any additional terms, conditions and policies referenced on this website or available by hyperlink.
These Terms of Service apply to all users of the site, including browsers, customers, vendors, merchants and contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the website, you agree to be bound by these Terms of Service. If you do not agree to these Terms of Service, you must not access the website or use our services.
Any new features, products, services or tools added to the current store will also be subject to these Terms of Service. You can review the most current version of the Terms of Service at any time on this page.
We reserve the right to update, change or replace any part of these Terms of Service by posting updates or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following any changes means you accept those changes.
Our store is hosted on Shopify Inc. Shopify provides the online e-commerce platform that allows us to sell our products and services to you.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your state, territory or country of residence, or that you are the age of majority and have given us consent to allow any minor dependants to use this website.
You must not use our products or website for any illegal or unauthorised purpose. You must not violate any laws in your jurisdiction when using the website, including copyright laws.
You must not transmit any worms, viruses, malware or code of a destructive nature.
A breach or violation of these Terms of Service may result in immediate termination of your access to our services.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time, subject to applicable laws.
You understand that your content, excluding credit card information, may be transferred unencrypted and may involve transmissions over various networks and changes to conform and adapt to technical requirements of connecting networks or devices.
Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the website, service, product content, product descriptions, branding, images or access to the service without express written permission from us.
The headings used in these Terms of Service are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We aim to provide accurate and up-to-date information on our website. However, we do not guarantee that all information made available on this site is always accurate, complete or current.
The material on this website is provided for general information only. Any reliance on the material on this website is at your own risk.
This website may contain historical information. Historical information is not current and is provided for reference only.
We reserve the right to modify the contents of this website at any time, but we have no obligation to update any information unless required by law.
SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right to modify or discontinue any product, service, offer or content at any time without notice, subject to applicable laws.
We will not be liable to you or any third party for any modification, price change, suspension or discontinuation of the service, except where required by law.
SECTION 5 - PRODUCTS OR SERVICES
Certain products or services may be available exclusively online through the website. These products may have limited quantities and are subject to return or exchange only according to our Refund Policy:
https://bobooils.com.au/policies/refund-policy
Nothing in these Terms of Service is intended to exclude, restrict or modify any rights, guarantees or remedies that you may have under the Australian Consumer Law or any other applicable consumer protection laws.
We have made every effort to display product images, colours, packaging and descriptions as accurately as possible. We cannot guarantee that your device or computer monitor will display colours accurately.
Product packaging, product appearance, labels or design may vary slightly from time to time.
We reserve the right, but are not obligated, to limit the sales of our products or services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis.
We reserve the right to limit the quantities of any products or services that we offer.
All product descriptions, pricing, offers and availability are subject to change at any time without notice, at our discretion.
We reserve the right to discontinue any product at any time.
Our products are cosmetic hair-care and scalp-care products. Product information on this website is provided for general information only and is not intended to diagnose, treat, cure or prevent any medical condition.
Individual experiences may vary.
SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us, subject to applicable laws.
We may, at our discretion, limit or cancel quantities purchased per person, per household or per order.
These restrictions may include orders placed by or under the same customer account, the same credit card, or orders using the same billing or shipping address.
If we make a change to or cancel an order, we may attempt to notify you using the email, billing address or phone number provided at the time the order was placed.
We reserve the right to limit or prohibit orders that appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made through our store.
You agree to promptly update your account and other information, including your email address and payment details, so that we can complete your transactions and contact you when needed.
For more details, please review our Refund Policy:
https://bobooils.com.au/policies/refund-policy
SECTION 7 - SHIPPING AND DELIVERY
Shipping information, delivery estimates and shipping costs are provided at checkout and in our Shipping Policy:
https://bobooils.com.au/policies/shipping-policy
Delivery timeframes are estimates only and may be affected by carrier delays, public holidays, weather events, incorrect address details or other circumstances outside our control.
Customers are responsible for providing accurate shipping information at checkout.
If you notice an error in your shipping address after placing an order, please contact us as soon as possible at admin@bobooils.com.au.
SECTION 8 - OPTIONAL TOOLS
We may provide you with access to third-party tools or apps over which we have no control or input.
You acknowledge and agree that we provide access to such tools on an “as is” and “as available” basis without warranties, representations or conditions of any kind.
Your use of optional third-party tools offered through the website is entirely at your own risk and discretion.
You should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party providers.
We may also offer new services, features or tools through the website in the future. Such new features and services will also be subject to these Terms of Service.
SECTION 9 - THIRD-PARTY LINKS
Certain content, products and services available through our website may include materials from third parties.
Third-party links on this website may direct you to third-party websites that are not affiliated with us.
We are not responsible for examining or evaluating the content, accuracy, policies, products or services of third-party websites.
We do not warrant and will not have liability or responsibility for any third-party materials, websites, products, services or transactions.
Please review third-party policies and practices carefully before engaging in any transaction.
Complaints, claims, concerns or questions regarding third-party products or services should be directed to the relevant third party.
SECTION 10 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If you send us creative ideas, suggestions, reviews, feedback, proposals, comments, photos, videos or other materials, whether online, by email, by social media, by review platforms or otherwise, you agree that we may use, edit, copy, publish, distribute or display those submissions where permitted by law and where relevant to our business operations, marketing, customer support or product improvement.
We are under no obligation to maintain comments in confidence, pay compensation for comments, or respond to comments.
We may monitor, edit or remove content that we determine is unlawful, offensive, threatening, defamatory, obscene, misleading, objectionable, or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any rights of any third party, including copyright, trademark, privacy, personality or other personal or proprietary rights.
You agree that your comments will not contain unlawful, abusive, misleading, obscene or harmful material, or contain computer viruses or malware.
You must not use a false email address, pretend to be someone other than yourself, or mislead us or third parties as to the origin of any comments.
You are solely responsible for any comments you make and their accuracy.
SECTION 11 - PERSONAL INFORMATION
Your submission of personal information through the website is governed by our Privacy Policy:
https://bobooils.com.au/policies/privacy-policy
SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our website that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, delivery estimates, availability or other content.
We reserve the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders if any information on the website is inaccurate at any time, including after you have submitted an order, subject to applicable laws.
We are not required to update, amend or clarify information on the website except as required by law.
SECTION 13 - PROHIBITED USES
In addition to other prohibitions set out in these Terms of Service, you are prohibited from using the website or its content:
• For any unlawful purpose
• To solicit others to perform or participate in unlawful acts
• To violate any laws, regulations, rules or ordinances
• To infringe our intellectual property rights or the intellectual property rights of others
• To harass, abuse, insult, harm, defame, slander, disparage, intimidate or discriminate
• To submit false or misleading information
• To upload or transmit viruses, malware or harmful code
• To collect or track the personal information of others
• To spam, phish, pharm, pretext, spider, crawl or scrape
• For any obscene or immoral purpose
• To interfere with or circumvent website security features
• To interfere with the functionality of the website or related services
We reserve the right to terminate your use of the website or service for violating any prohibited uses.
SECTION 14 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
Nothing in this section excludes, restricts or modifies any rights, guarantees or remedies that cannot be excluded under the Australian Consumer Law or any other applicable consumer protection laws.
We do not guarantee, represent or warrant that your use of our website or service will be uninterrupted, timely, secure or error-free.
We do not warrant that any results obtained from the use of the website or service will be accurate or reliable.
You agree that from time to time we may remove the website or service for indefinite periods of time or cancel the service at any time, without notice to you, subject to applicable laws.
Except as expressly stated by us or required by law, the website and all products and services delivered to you through the website are provided on an “as is” and “as available” basis.
To the maximum extent permitted by law, BOBO OILS Pty Ltd and its directors, officers, employees, affiliates, contractors, suppliers, service providers and licensors will not be liable for any direct, indirect, incidental, punitive, special or consequential damages of any kind arising from your use of the website, service or products, except where liability cannot be excluded under applicable law.
SECTION 15 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless BOBO OILS Pty Ltd and its directors, officers, employees, affiliates, contractors, suppliers and service providers from any claim or demand made by a third party due to or arising out of your breach of these Terms of Service, your violation of any law, or your violation of the rights of a third party.
SECTION 16 - SEVERABILITY
If any provision of these Terms of Service is determined to be unlawful, void or unenforceable, that provision will be enforceable to the fullest extent permitted by applicable law.
The unenforceable portion will be deemed to be severed from these Terms of Service, and the validity and enforceability of the remaining provisions will not be affected.
SECTION 17 - TERMINATION
These Terms of Service are effective unless and until terminated by either you or us.
You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our services, or by ceasing to use our website.
If we suspect or determine that you have failed to comply with any term or provision of these Terms of Service, we may terminate this agreement at any time without notice and may deny you access to our services or any part of them.
The obligations and liabilities of the parties incurred before the termination date will survive termination of this agreement.
SECTION 18 - ENTIRE AGREEMENT
The failure by us to exercise or enforce any right or provision of these Terms of Service will not constitute a waiver of that right or provision.
These Terms of Service, together with any policies or operating rules posted by us on this website, constitute the entire agreement and understanding between you and us and govern your use of the website and service.
These Terms supersede any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us.
Any ambiguity in the interpretation of these Terms of Service will not be construed against the drafting party.
SECTION 19 - GOVERNING LAW
These Terms of Service and any separate agreements under which we provide products or services to you are governed by and construed in accordance with the laws of Australia.
SECTION 20 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time on this page.
We reserve the right, at our discretion, to update, change or replace any part of these Terms of Service by posting updates or changes to our website.
It is your responsibility to check this page periodically for changes.
Your continued use of or access to the website or service following the posting of changes to these Terms of Service constitutes acceptance of those changes.
SECTION 21 - CONTACT INFORMATION
Questions about these Terms of Service should be sent to us at admin@bobooils.com.au.
Our contact information is:
BOBO OILS Pty Ltd
Melbourne, Victoria, Australia
Email: admin@bobooils.com.au
Website: bobooils.com.au
GST/VAT number: Not applicable