Privacy policy

Last updated: 8 July 2026

This Privacy Policy explains how BOBO OILS collects, uses, stores and protects customer information when you visit our website, place an order, contact us, subscribe to our mailing list or interact with our online store.

BOBO OILS is an Australian hair-care brand based in Melbourne, Victoria, Australia.

Information we collect

When you use our website or place an order, we may collect information such as:

• Name
• Email address
• Phone number, if provided
• Billing and shipping address
• Order details
• Payment and checkout information
• Customer support messages
• Website usage information, such as pages viewed, products viewed and device/browser information
• Marketing preferences, such as email subscription status

We do not intentionally collect sensitive personal information unless you choose to provide it when contacting us.

How we use your information

We use customer information to:

• Process and fulfil orders
• Send order confirmations, shipping updates and customer support messages
• Respond to enquiries
• Manage returns, refunds and warranty-related questions
• Improve our website, products and customer experience
• Send marketing emails or product updates, only where permitted or where you have subscribed
• Run advertising, analytics and website performance tracking
• Help prevent fraud, misuse or unauthorised activity

Payment information

Payments are processed securely through Shopify and available third-party payment providers. BOBO OILS does not store full credit card numbers or complete payment card details.

Email marketing

If you subscribe to our email list, we may send you product updates, scalp-care tips, offers and store news. You can unsubscribe at any time by using the unsubscribe link in our emails or by contacting us.

Cookies and tracking

Our website may use cookies and similar technologies to help the site function, improve customer experience, understand website traffic and support advertising through platforms such as Google, Meta, TikTok, Shopify and other connected services.

You can control or disable cookies through your browser settings. Some website features may not work correctly if cookies are disabled.

Sharing information with service providers

We may share necessary information with trusted service providers who help us operate our store, including:

• Shopify
• Payment providers
• Shipping and fulfilment providers
• Email and SMS marketing providers
• Analytics and advertising platforms
• Customer support tools
• Professional advisers where required

We only share information where reasonably necessary to operate our business, provide our services, comply with legal obligations or improve our customer experience.

Advertising and analytics

We may use tools such as Google, Meta, TikTok, Shopify analytics and similar platforms to understand website activity, measure advertising performance and show relevant ads. These platforms may use cookies, pixels or similar tracking technologies.

Security

We take reasonable steps to protect customer information from misuse, loss, unauthorised access, modification or disclosure. However, no online system is completely secure, and customers should also take care when sharing information online.

Accessing or updating your information

You may contact us to request access to, correction of, or deletion of personal information we hold about you, subject to legal, tax, fraud prevention or record-keeping obligations.

For privacy questions or requests, please contact us:

BOBO OILS
Email: admin@bobooils.com.au
Business location: Melbourne, Victoria, Australia

Changes to this policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date.